Tatiana posted a great link to an article about internet 'trolls' and I came across this post by Canary Beck, a well known SL blogger. I feel that Canary has some great things to say 
Resolving disputes in a virtual world
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Thanks for sharing this, Leena.
She makes some good points and I've always been a fan of "win-win" situations. As you mention, it also goes well with the troll article. Conflict resolution can take a lot of time and effort so it's really good to be able to quickly identify the people that aren't acting in good faithin order tosave your resources for the people that are.
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